Privacy Policy

Last updated: January 8, 2025

1. Introduction

Softlab Estonia OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information
• Project requirements and specifications
• Communication preferences
• Payment information (processed securely through third-party processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process your requests and respond to inquiries
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legitimate Interest: When we have a legitimate business interest
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To service providers who assist us in operating our business
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transaction (merger, acquisition, etc.)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Contact information: Until you request deletion or withdraw consent
• Project-related data: For the duration of the project plus 7 years for legal compliance
• Website analytics: Up to 26 months

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Right to access your personal data
• Rectification: Right to correct inaccurate personal data
• Erasure: Right to request deletion of your personal data
• Restriction: Right to restrict processing of your personal data
• Portability: Right to receive your personal data in a structured format
• Objection: Right to object to processing based on legitimate interests
• Withdraw Consent: Right to withdraw consent at any time

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie usage, please see our Cookies Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

15. Data Protection Officer

For data protection inquiries, you can contact our Data Protection Officer at: [email protected]

16. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws.